LoopBreak Troubleshooting

1. Check Accessibility Access

LoopBreak uses Android Accessibility Service to detect selected blocked apps during an active recurring schedule, Quick Lock, or another user-enabled protection state.

Open:

Settings → Accessibility → Installed Apps / Downloaded Apps → LoopBreak

Make sure LoopBreak is enabled.

2. Remove Battery Restrictions

Some Android devices stop background services to save battery. This can prevent LoopBreak from working correctly.

Open:

Settings → Apps → LoopBreak → Battery

• Set Battery usage to Unrestricted if available
• Remove battery optimization restrictions
• Allow background activity

3. Allow Background Activity

Some manufacturers add extra controls that can stop apps from running in the background.

Look for settings such as:

• Allow background activity
• Auto-start
• Background launch
• Protected apps

4. Xiaomi / MIUI / HyperOS

Xiaomi devices can be especially aggressive with background app management.

• Battery → No restrictions
• Enable Auto-start for LoopBreak
• Lock LoopBreak in Recent Apps

5. Samsung Devices

Samsung devices may automatically place apps into sleep modes.

• Check Battery → Background usage limits
• Remove LoopBreak from Sleeping Apps
• Remove LoopBreak from Deep Sleeping Apps

6. After Android Updates or a Restart

Android updates may reset permissions or change background restrictions. After an update or restart, reopen LoopBreak and check the following:

• Accessibility is still enabled
• Battery restrictions are still removed
• LoopBreak can run in the background
• The correct schedule, Quick Lock, profile, and blocked apps are active

7. Premium Prices or Purchase Options Are Not Appearing

• Install LoopBreak through Google Play rather than from a manually installed APK
• Confirm Google Play is using the account that purchased or is testing Premium
• Close and reopen LoopBreak
• Open the Premium screen and tap Restore purchases
• Allow some time for newly activated Play plans or test releases to become available

Restore purchases asks Google Play to refresh Premium ownership. It does not restore LoopBreak settings or cloud backup data.

8. Premium Did Not Restore After Reinstalling

• Use the same Google account that originally obtained Premium
• Confirm the subscription is still active in Google Play
• Tap Restore purchases inside LoopBreak
• If the app was installed under another Play account, reinstall it from the correct account

Restore purchases restores Premium entitlement. Restore Old ID restores eligible LoopBreak settings, schedules, profiles, Stats, and optional backup data. These are separate processes.

9. Test Subscription Expired Quickly

Google Play license-test subscriptions use accelerated renewal and expiration timing. A test subscription may renew every few minutes, generate several emails, and then end automatically.

This is normal for license testers. After expiration, LoopBreak should return to Free. Testers can make another test purchase when they need another Premium testing session. Real customer subscriptions do not use this accelerated timing.

10. Backup Has Not Completed

• Confirm the device has an internet connection
• Confirm cloud backup is enabled for the categories you expect
• Check the backup status shown inside LoopBreak
• Use Back up now when the button is available
• Remember that manual backup has a cooldown

LoopBreak normally batches pending changes and uploads them later. If the device is offline, pending data remains stored locally and LoopBreak tries again later.

11. Restore Old ID Did Not Recover Everything

• Enter the LoopBreak ID exactly as shown in the original installation
• Confirm a successful backup existed before uninstalling or clearing app data
• Only categories that were enabled for backup can be restored
• Restore Premium separately with Restore purchases
• Deleted cloud data cannot be recovered through the old ID

12. App Info Warning Appears

During an active protected state, LoopBreak may intercept Android App Info or related settings because changes there could disable or weaken blocking.

Cancel returns immediately. Continue becomes available after the warning delay. This warning is part of LoopBreak protection and does not permanently prevent access to Android settings.

13. QR Unlock Is Not Working

• Confirm a blocking state is active
• Confirm camera permission is allowed
• Use the correct physical QR code for the intended unlock tier
• Check whether the available unlock count has already been used
• Confirm the requested unlock tier is included in your current plan

14. NFC Unlock Is Not Working

• Confirm NFC is enabled on the phone
• Use the NFC tag that was registered in LoopBreak
• Confirm a blocking state is active
• Check whether the available unlock count has already been used
• Confirm Premium is active because NFC unlocks are a Premium feature

15. Stats or Unlocked App Time Is Missing

• Stats require actual blocking or unlock activity
• Free and Premium may show different history ranges
• Unlocked App Time must be enabled before it can record activity
• Only supported activity during a temporary unlock is counted
• Recent records may remain local until the next successful backup
• Clearing app storage removes local history that was not successfully backed up

16. Blocking Still Does Not Work

• Confirm the intended app is still selected in Blocked Apps
• Confirm the schedule, Quick Lock, or profile is currently active
• Confirm Accessibility remains enabled
• Reopen LoopBreak if the app was force-stopped
• Check battery and background restrictions again

Still having problems?

Contact support and include:

• Your phone manufacturer and model
• Your Android version
• Your LoopBreak app version
• What is happening: blocking, billing, backup, recovery, Stats, QR, or NFC
• What steps you already tried

[email protected]

Android manufacturers customize their systems differently. Some devices may require additional settings to allow apps like LoopBreak to run reliably.

Accessibility Privacy

LoopBreak uses Accessibility to operate and protect the app-blocking controls that the user has configured.

LoopBreak does not read messages, passwords, typed text, financial information, or private content from other apps.

Read the full Accessibility Service explanation.